Visitor

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1 Message

Thursday, April 16th, 2026 12:05 AM

Change my old Comcast email and password so I can finish setting up service

Purchased new service. Setting up modem. Your system has old Comcast email and password.  Need to change both. Internet and tv

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Official Employee

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377 Messages

1 month ago

Hello user_oah4cp, thank you for reaching out here in our Xfinity Community Forum. We appreciate you and your time. I would ask that you try setting up your userid and password at xfinity.com/getstarted. That should allow you to set up your access for your new account, as we do not have the ability to remove or change your email address or password. 

If that doesn't work, we can try something else; but in all my years, we have never been able to change those. 

 

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