Could you send link to change name? I have a legal name change
What documentation do I need to change the name on an account (e.g., marriage, divorce, legal name change)? You need to provide proof of the name change by supplying a marriage license, divorce decree, or government-issued identification with your new name.
How do I submit the documentation needed? There are two ways you can submit required documentation:
Good evening and happy Wednesday @user_iacf8y, and thank you for taking the time to reach out on our Community Forums with your name change questions, I see that you had a legal name change and our team will be happy to help provide direction on how to change your account name. We are happy to create a ticket for your request. You will then receive an email with our Account Change Request form. You will also need to provide proof of the name change by supplying a marriage license, divorce decree, or government-issued identification with your new name. To find out more about our Account Change request process, I have included the following link https://www.xfinity.com/support/articles/change-account-ownership.
To get started on the process and a ticket submitted, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Again
Expert
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31K Messages
5 months ago
@user_iacf8y
What documentation do I need to change the name on an account (e.g., marriage, divorce, legal name change)?
You need to provide proof of the name change by supplying a marriage license, divorce decree, or government-issued identification with your new name.
How do I submit the documentation needed?
There are two ways you can submit required documentation:
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XfinityAlyssaA
Official Employee
•
1.7K Messages
5 months ago
Good evening and happy Wednesday @user_iacf8y, and thank you for taking the time to reach out on our Community Forums with your name change questions, I see that you had a legal name change and our team will be happy to help provide direction on how to change your account name. We are happy to create a ticket for your request. You will then receive an email with our Account Change Request form. You will also need to provide proof of the name change by supplying a marriage license, divorce decree, or government-issued identification with your new name. To find out more about our Account Change request process, I have included the following link https://www.xfinity.com/support/articles/change-account-ownership.
To get started on the process and a ticket submitted, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you!
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