Changing Internet Providers Email Address

I would like to understand Xfinity's policy regarding email addresses when we switch from Xfinity Internet to something more affordable?

"When you change your internet provider, keeping your email address depends on the policies of your current provider. Some providers allow you to keep your email address for free, while others may charge a fee."

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BruceW

Gold Problem Solver

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26.3K Messages

1 month ago

Please see https://www.xfinity.com/support/articles/using-email-only and https://www.xfinity.com/support/articles/email-only-faqs. So far there is no charge for this.

Although you can keep your Comcast.net address, it would probably be best to begin migrating to one of the (often free) independent email only providers like Outlook.com, Gmail.com, Yahoo.com, etc. That way you wouldn't have to change it again even if your ISP changes.

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sndoyle1

New Poster

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2 Messages

Why would i need to do this if the comcast.net address will still be accessible?

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16 days ago

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Expert

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31.4K Messages

@sndoyle1

Why would i need to do this if the comcast.net address will still be accessible?

Email isn't a line item on your billing statement meaning that it's free - for now. Last June Comcast stopped giving email addresses to new customers and current customers are no longer able to create new email addresses. And, in the past, past customers have had all sorts of problems with their email addresses. Sooooo, it would be wise to migrate to Gmail or Yahoo to be safe.

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15 days ago

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TimDH

Changing Internet Providers Email Address

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

sndoyle1

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