Visitor
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4 Messages
Clearing out my Comcast emails
I am receiving emails saying that my email is 95% full. I thought moving emails to the Archives folder on Outlook would solve that problem. Apparently, it doesn't. How can I save my email -- ideally in Outlook -- yet remove them from my Comcast cache. Thanks.
XfinityMichaelC
Official Employee
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4.1K Messages
8 months ago
Hey, @pjsan! Thanks for reaching out to us on the forums! I apologize to hear that your mailbox is almost at capacity. Do you know how you have your outlook set up? If you are using IMAP settings it is designed to leave a copy of the email on the server (webmail). If you are set up with POP3 for your Outlook settings you should be able to go into File Tab > Account settings > select the POP3 account and hit change > choose more settings > click Advance. Here you should see a checkbox to "Leave a copy of messages on the server". Please let us know if you still need assistance with this.
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Again
Expert
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31K Messages
8 months ago
@pjsan
Have you signed in to webmail [ https://connect.xfinity.com/appsuite/ ] recently? You should check there to see if there is an Archive file there.
If you want all of your emails in Outlook and none left on the Comcast server, then you would need to check your settings in Outlook, regardless of POP3 or IMAP, and then choose to delete the messages when you fetch them to Outlook. I haven't used POP3 in years so I can't tell you about that in this regard, but in IMAP whatever you delete in webmail will be deleted in Outlook and visa versa, so you would need to be very careful there. Right now, with what you have with IMAP in Outlook, you basically have a mirror image of what is in webmail.
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