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user_a0f600
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26 Messages

Monday, September 2nd, 2024 12:35 PM

Comcast automatically unsubscribing me from email lists without my permission

I am continuing to get unsubscribed from companies that I have not unsubscribed with. Comcast is sending unsubscribe messages without my permission or knowledge. Two recent examples include messages from [Edited: Personal Information] and from [Edited: Personal Information]   This has been happening REPEATEDLY OVER YEARS!!! When I contact list owners they say I have been unsubscribed. They resubscribe me only to have Comcast unsubscribe me over and over again. How can this be stopped????

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2 months ago

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XfinityAirelle

Official Employee

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2.1K Messages

3 months ago

user_a0f600 Hi there! Thanks for taking the time to create a poat in our Forum. Our team will be happy to help! 
 
Just to clarify, are you talking about being unsubscribed from companies Email lists? 

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user_a0f600

Contributor

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26 Messages

3 months ago

Yes as you see I have posted two examples. I've been complaining about this literally for years. Comcast doesn't seem to care.

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XfinityAirelle

Official Employee

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2.1K Messages

 

 

I'm sorry this has been happening, unfortunately, the examples your posted were removed due to our guidelines. However, our team is happy to help via direct messaging. 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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idonotwantone

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2 Messages

Can someone tell us how this was resolved.  I've been unsubscribed from many companies that I want to receive email from and I did not do it.  this is only a problem with my Xfinity mail, not the other mail accounts I have.

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2 months ago

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @idonotwantone! I am not seeing any known issues related to this concern. This is definitely not normal, and I cannot see any intended features that would cause this. We will want to take a further look as well as note the email addresses that were unsubscribed from. Could you please send our team a direct message with your full name, full address, email address, and specify the email addresses you’ve been unsubscribed from? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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