For YEARS I have not received messages from legitimate domains. I have posted here before and received no help. So now I'm posting again. This happens only with corporate email (not personal). The most recent example is from I have received email from them before but now it is blocked. Normally I only know a few blocked domains as I am awaiting an email that is not received by me. Other times I have no idea that I am not receiving a message.

Comcast blocking legit domains

For YEARS I have not received messages from legitimate domains. I have posted here before and received no help. So now I'm posting again. This happens only with corporate email (not personal). The most recent example is from American.Airlines@info.email.aa.com

I have received email from them before but now it is blocked. Normally I only know a few blocked domains as I am awaiting an email that is not received by me. Other times I have no idea that I am not receiving a message.

I used to receive email from received from American.Airlines@info.email.aa.com but I didn't yesterday. In fact, to check, I had them send a message to both my gmail and comcast email. I only received it at the gmail account.

This blockage needs to stop and I need help.

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XfinityAngie

Official Employee

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2K Messages

2 days ago

user_a0f600, Thanks so much for reaching out to Xfinity Support. We may need to run through a few steps with you to change your email settings. Let us know when you have some time to work with us.

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user_a0f600

Contributor

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45 Messages

@XfinityAngie My email settings are fine. I've gone through this before. Nothing gets "lost" in my junk folder. Comcast is BLOCKING incoming messages.

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2 days ago

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XfinityAngie

Official Employee

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2K Messages

user_a0f600,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_a0f600

Comcast blocking legit domains

XfinityAngie

user_a0f600

XfinityAngie

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