Comcast blockisting its own IP addresses

I am a Comcast Business customer and have a dedicated connection to your service. I use Windows 11, Outlook and POP to access my email. It has been working up until today when I started getting the following error:

'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Temporarily blacklisted IP Address - try again later'

Is there something happening at the server level that is causing this? I have logged into my account via browser and can access my email there. I am uncertain why my Outlook client would be being blocked.

Regards,

Gary C [Edited: Personal Information]

Responses

S

silashand

3 Messages

10 months ago

Spoke to customer support. Apparently this is an ongoing issue right now and they are working to correct it.

4

0

XfinityJorge

Official Employee

•

1.7K Messages

@silashand Thanks for using our Forums to write our team and also for the update. Our teams are on this and if you continue having issues let us know.

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10 months ago

0

S

silashand

3 Messages

@XfinityJorge Hello, I am still having the issue now. Do you have an ETA as to when this will be fixed?

10 months ago

0

XfinityRaf

Official Employee

•

591 Messages

Good afternoon @silashand. We do not have an ETA at this time. Once we do, we will update this thread.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

XfinityShawn

Official Employee

•

1.1K Messages

@silashand Are you still having this issue currently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

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silashand

Comcast blockisting its own IP addresses

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