Comcast blockisting its own IP addresses

I am a Comcast Business customer and have a dedicated connection to your service. I use Windows 11, Outlook and POP to access my email. It has been working up until today when I started getting the following error:

'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Temporarily blacklisted IP Address - try again later'

Is there something happening at the server level that is causing this? I have logged into my account via browser and can access my email there. I am uncertain why my Outlook client would be being blocked.

Regards,

Gary C [Edited: Personal Information]

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S

silashand

3 Messages

3 years ago

Spoke to customer support. Apparently this is an ongoing issue right now and they are working to correct it.

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XfinityJorge

Official Employee

•

3.3K Messages

@silashand Thanks for using our Forums to write our team and also for the update. Our teams are on this and if you continue having issues let us know.

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3 years ago

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silashand

3 Messages

@XfinityJorge Hello, I am still having the issue now. Do you have an ETA as to when this will be fixed?

3 years ago

0

XfinityRaf

Official Employee

•

1.5K Messages

Good afternoon @silashand. We do not have an ETA at this time. Once we do, we will update this thread.

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3 years ago

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XfinityShawn

Official Employee

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2.7K Messages

@silashand Are you still having this issue currently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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silashand

Comcast blockisting its own IP addresses

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