Visitor
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4 Messages
comcast email error message
I was prompted to change my password on my secondary accounts. Now I can no longer access my emails on that account when signed into my primary account. I get Error: The provided login data to access mail server imap.comcast.net seems to be wrong. Please correct them. Also "The entered credential or authentication does not work or are no longer accepted by the provider. Please change them."
Contacted xfinity no help. I can access emails if I sign into secondary account directly.
Accepted Solution
BruceW
Gold Problem Solver
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26K Messages
5 months ago
You need to change the password stored in the Primary account webmail settings. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the new password under "Incoming server / Password", then click "Save". Repeat for each secondary account.
Your access to your secondary accounts should be restored. Please let me know if this helps!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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tg21
Visitor
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4 Messages
5 months ago
THANK YOU!!!!! It worked. I spent forever on call to Xfinity, received a case #, got a call back and they couldn't fix it!
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user_bm3j07
New Poster
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14 Messages
2 months ago
Again you guys saved the day. I didn't even have to post a question because I found the answer on this post. I spent an hour on the phone with XFinity support and they could not fix the problem and you fixed it by your reply on this post. Kudos to the text on this support board because y'all are the best. The second time you have helped me where phone support couldn't do anything. Y'all need a raise.
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LD9
Frequent Visitor
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6 Messages
2 months ago
My apple mail connection to comcast suddenly failed. How do I fix it?
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