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user_0p54c7
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Thursday, June 13th, 2024 8:57 PM

Comcast Email is Not Sending

Email is not sending from my Comcast email account. I have tried on multiple devices to multiple receiver accounts. I have even tried forwarding an email. Nothing is going out.  I am receiving email, but it is not sending. This started yesterday (6/12/24).

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5 months ago

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5 months ago

@user_0p54c7 

Email is not sending from my Comcast email account. I have tried on multiple devices to multiple receiver accounts. I have even tried forwarding an email. Nothing is going out.  I am receiving email, but it is not sending. This started yesterday (6/12/24).

Are you accessing your email on an email client like Outlook or Thunderbird?  Are you able to log in to the https://connect.xfinity.com/appsuite website and send and receive?

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user_0p54c7

3 Messages

No, I am logging in directly. I have tried on Google Chrome and Safari. 

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5 months ago

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@user_0p54c7​ 

No, I am logging in directly. I have tried on Google Chrome and Safari. 

Are you getting any error messages?  If so, what are they?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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5 months ago

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user_0p54c7

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No error messages. Nothing happens. It looks like it sends, but it just never appears in the receiver's inbox. I have tried sending to my other email personal email account, my work email account and friends' accounts. 

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5 months ago

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XfinityTy

Official Employee

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I apologize that you are experiencing issues when sending emails. I can definitely look into this further for you @user_0p54c7! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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