Comcast email via Outlook for android

@user_3ed7b7​ 

within Outlook app a popup comes up "Please sign in to *** at_comcast.net."  When I attempt to sign in, it says my password is wrong or authentication credentials are wrong even though I have reset the password and can log in through Chrome and Outlook on my computer with the same credentials.

Have you tried deleting the password and closing out of Outlook, restarting it, and then putting in the new password

Not sure how to do that. Do you mean remove that email address then restart and add it back?  If so, then yes. I have done that.

@kodiak777 Have you also tried to completely uninstall the Outlook app, then reinstall it and make sure the settings are configured correctly? You can click here for the instructions on how to configure the Outlook email. Also, are you manually entering the password or using a saved password? 

I have not tried to uninstall the app as setting up my other addresses seemed an investment; but if you think that might help I will try that now.  I am manually entering the new password as I just changed it.

@user_3ed7b7, Since Outlook is working on your computer, but the app is not on your phone, the next troubleshooting step would be uninstalling then reinstalling the app. If at your convenience, you could please try that and let us know the results, that would be great!

We appreciate your help!

@user9840​ I did, my husband has the same issue, so I assumed this was a bigger problem.  Thank you for letting me know it's not Comcast-wide.

@user_3ed7b7​ 

Is your Outlook up-to-date?

@user_mi67sw  Thank you for reaching out via our Xfinity Forums.  Are you able to access your email by logging into your account at Xfinity.com? 

@user_mi67sw​   I have just encountered the exact same problem after a required password change that was triggered by Xfinity.  I can access from my work desktop just fine....but get the error message on the mobile app.  Uggh.

Thank you for reaching out to us @victorshimika! Please reset your Comcast Email’s password on our website using this link.

After resetting the password, please make sure your Outlook is up to date.

Then log out/remove your Comcast email in Outlook.

After logging out, please add/sign in to your Comcast email in Outlook using the new password.

This worked for me. One note: when you recreate your account in Outlook, they send a verification message to your Comcast address - the one that you are trying to log into. You may have to access it through your browser.

In the app there seems to be no way to recreate the comcast account

Hi, sorry for the delay in responding.  I finally have the comcast mail setup in the app, and it has been working ok, except syncing has been slow or I have to do it manually.  Though moments before I started typing this I was sent a verification code from Blue Cross and it appeared almost instantly.   When I send test emails from my gmail account I have to manually synch or launch the app to see them.  I haven't had it fully setup as long as you to see if it begins to fail.

During my quest to get comcast mail to work, I set it up in the Outlook web site, which it where I have my very old hotmail account and it seems I need to have it in the app too in order to get contacts.  Comcast worked great there and I'd hoped it would show up in the app, but no.

I don't know why the Comcast IMAP settings in the outlook app wouldn't take the new password.  It is such a nice UI.

Have you tried uninstalling and reinstalling that app on your phone? And, Are you changing your password while on your home network, @vannerm?

@vannerm - To be certain I understand, is this issue isolated to the app on your phone? 

yes, it is only this app on my phone

Just did, so let's see.  The syncing time seems to be random.

I cured the desktop problem by removing the email address from Outlook and the adding it back in.  Removing the address from my desktop app also removed it from the phone app. I added it back there.  Phone app accepted my credentials and tried to connect but couldn't..  Was timed out because of nonresponse from server.  I will see if I can get any help from Xfinity. That should be fun

Good evening @user_1c192f. Are you still having issues accessing your email via your Android device? 

I have deleted the comcast.net profile from Outlook on my Android phone. I tried to add it and had the same problem. I deleted the application and reinstalled it. Same issue. I was forced to change my password and cannot get connected back with my Outlook application on my android phone. I can use the new password (each of them because I changed it several times) to connect to the Xfinity application on my phone and the Xfinity website.

@kodiak777 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

@user_z3kdfq What happens when you try to access your email? 

@adharkrader If you have tried the suggestions above and are still not able to access you can check out this similar post for additional information when accessing your email outside the U.S.