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user_1nljbj
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Thursday, March 5th, 2026 3:43 PM

Comcast email will not load onto my iPhone

I had my Comcast email set up on my iPhone and it stopped working. I went through instructions I found the online to add it  back onto my phone but keep getting error messages and the app does not work. Can you provide any instructions?

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19 days ago

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XfinityJorge

Official Employee

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20 days ago

 

user_1nljbj Hi there! Thank you so much for using our Forums and for reaching out about your email issues. Are you having any trouble accessing the email through our online portal? Also, have you made sure that your iPhone is up to date and loaded with the latest software? 

 

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user_1nljbj

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Thank you for your response. I am able to access my email on-line and yes, I have the latest version of software on my iPhone.

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19 days ago

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XfinityThomasB

Official Employee

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2.6K Messages

user_1nljbj Thank you very much for the details on the status. Other than the email situation was there anything else we can help with? Our team always wants to provide the best possible support. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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