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NasusN
20th Anniversary celebration
1st Topic

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15 Messages

Sunday, September 29th, 2024 2:59 AM

Comcast not delivering email

I have an @comcast.net email address.  Comcast is not delivering all of my email to me.  I have the spam filter turned off, so I should get every message sent to me, but I know that email messages are sent to me and I am not getting them.  It is the important ones that I know I am not receiving, such as emails sent for 2 factor authentication for a website.  I have checked my spam folder and junk folder and the messages are not there.  I have checked my Comcast email directly on the Comcast website as well as thru my Apple email client and they are not on the website so I know the problem isn't my email client.  I don't know what to do but I need to get these important emails.  I am locked out of websites because of this.  

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7 hours ago

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XfinityPeterH

Official Employee

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1.5K Messages

2 months ago

@NasusN I would be reaching out if I were dealing with this issue too! We are happy to assist. How are you attempting to access your email account? 

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NasusN

Visitor

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15 Messages

I have tried directly on the Comcast website with different browers as well as on my Mac with Apple's email client.  There is no difference - the emails are not on the Comcast website.  They are just not delivered to me at all, with no notice to me.  This is really bad.  I am really locked out of some websites because of this.  

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2 months ago

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XfinityBradM

Official Employee

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648 Messages

Have you attempted to access your email from multiple devices and are unable to view your emails? What does the storage space of your email look like? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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NasusN

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15 Messages

I am accessing email on the xfinity website, on my MacBook and on my iPhone.  I get email, I just don't get all of my email - the important ones are not being delivered.

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1 month ago

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NasusN

Visitor

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15 Messages

@XfinityPeterH​ I am accessing email on the xfinity website, on my MacBook and on my iPhone.  I get email, I just don't get all of my email - the important ones are not being delivered.

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1 month ago

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XfinityDena

Official Employee

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2.5K Messages

@NasusN I am sorry you are not getting all of your emails. Are the senders getting messages of email not being delivered? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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skihill

Visitor

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1 Message

2 months ago

PROBLEM:
Xfinity website has not received any email addressed to my Comcast email since 9/13/2024 except SPAM so neither have I.  I do, however, get Spam delivered to this address everyday.
If I attempt to send email

-checked I get “incorrect username or password “ message.

ATTEMPTS TO SOLVE:
Obviously the problem is not my router
As the issue is the same with cellular service but I have:

-Reset my Router
-Changed my password 3 times & insured that keychain has the correct password and that chrome is not saving it
-Tried access from DuckDuckGo
-Restarted devices

-checked Spamhaus to determine if my IP address is blocked
-Spoken to two young ladies in the office
-Spoken to 2 nice people from India representing Xfinity on the phone.

No one seems to have a clue.

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