Comcast rejecting emails from a dot club email address

I manage an email box for a local boat club. Within the past few weeks Comcast has suddenly stopped allowing emails from this DOT club email address saying it's spam and not allowed.

I can't even email myself from the boat club email and have it go through to my Comcast email.

How do I fix this? The email box/address/domain (I don't even know the correct terminology; I'm a technology layperson managing an email box for a boat club).

We need to be able to communicate with all of our members who have a Comcast address.

I tried to complete the online form but I don't know the difference between a domain and a server and everything else that you're required to enter in order to get help so I'm hoping I can get help here.

Responses

XfinityChristy

Official Employee

•

1.9K Messages

5 days ago

user_613f59 I completely understand your frustration with Comcast blocking emails from your boat club's .club email address. That's definitely a problem when you need to communicate with your members, and I'm here to help you get this resolved. t sounds like Comcast's spam filters are mistakenly identifying your boat club's emails as unwanted. This can happen for a number of reasons, and we can work through this.

To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_613f59

Comcast rejecting emails from a dot club email address

XfinityChristy

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