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user_pd1bm7
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Wednesday, June 5th, 2024 12:17 PM

Comcast Unavailable on iPhone Mail App

Hello. Looking through the forums but can’t find a solution that works for me. My comcast email stopped working on my iPhone email app. Has worked for years. I can access via Chrome and the Xfinity webmail, but in the mail app it won’t update (send or receive) and says there is an error. I have disconnected the email account and tried to reestablish but it says, “Comcast is currently unavailable.” I have also restarted my phone, updated to the latest software. I do not use a VPN. My third-party accessibility is also on. Thanks in advance.

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Updated 

2 months ago

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cpatch

Visitor

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7 Messages

6 months ago

Me too no one is helping. 

0

XfinityAirelle

Official Employee

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2.1K Messages

6 months ago

 

user_pd1bm7 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_y002a6

2 Messages

There is no bell at the top of the page

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4 months ago

0

user_y002a6

2 Messages

4 months ago

I am also having the same issue. Anyone else having this issue or a resolution?

1

XfinityJustinC

Official Employee

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893 Messages

@user_y002a6​ hello thank you for taking time out of your day to reply to this post. I did want to let you know that if you are signed in to Xfinity Forums and haven't created your own post, or been invited by an employee, the direct messaging option may not be available.  

When using a 3rd party client you'll want to ensure all the settings are correct: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email , if you have recently had to update your password you will also need to do that inside the 3rd party client settings as well. 

- Are you still able to access your email through the website? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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rc9280

Contributor

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28 Messages

4 months ago

I had this problem today. When attempting to check email I received an error at the bottom of the page stating details. Clicking on details brings me to the messsge Comcast is not available!

i checked everything a few times without success. I was always able to login via web and check my email! It’s an email issue!

i checked things on my pc and under security settings I found that the check box for “allow third email servers to check email” was unchecked! That was the problem! Problem is now fixed. 

1

XfinityDilary

Official Employee

 • 

1.8K Messages

rc9280 Thanks so much for your feedback and solution. That helps. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_ckjnb1

Visitor

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1 Message

3 months ago

This happened to me today.  One of my comcast email accounts just stopped working on my iPhone and said it was unavailable.  All the other accounts worked fine and I was able to access that email on the Xfinity website.  I fixed it by logging into that email account on safari. Going to setting and making sure the “Third Party Access Security” button was clicked allowing me to access on iPhone.  For some reason that account was not checked and my other accounts were.  Weird. 

Third Party Access Security

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0

XfinityKrista

Official Employee

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1.5K Messages

Hello @user_ckjnb1, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_johia5

1 Message

2 months ago

I have the same exact problem! Worked for years, now I get the same message as everyone else on this thread.

1

0

XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @user_johia5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_9zu3vo

1 Message

2 months ago

I am having the same issue. My comcast email isn't working on my iphone. I can delete it and then later add it back. It works for a couple hours and then doesn't work again. This is extremely frustrating.

1

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XfinityBrianH

Official Employee

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936 Messages

 

user_9zu3vo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_bon59r

1 Message

2 months ago

I’m having this issue as well. Many years of no problems checking my Xfinity mail through the iOS mail app. Now, it’s not working. Before we get into the 20 questions thing, here are some facts:

1) correct Xfinity mail account settings confirmed. If I delete the account from the app and reinstall it, it seems to work only for a short time before throwing errors about not being available. 
2) allow third party apps setting, available by accessing the mail account through a browser, confirmed to be activated. Unchecking the box, logging out, then logging back in and reenabling the setting and logging back out, seems to correct the issue for one send/receive cycle, after which, the error “unavailable” returns. 
3) Xfinity mail works in a web browser, anywhere, whether in a vpn or not.(Firefox, Edge, Safari, etc…)

4) Xfinity mail works through MS Outlook, as a secondary account, through the desktop software. (MS Office 2021)

5) This problem is exclusive to Xfinity mail, and its functionality through the latest iOS mail app, and the latest version of Outlook Mobile. 

PLEASE ADVISE. 

This has gotten to the point where Comcast should be paying ME to troubleshoot issues with their mobile email functionality. The answer to this issue should be easier to find in an internet search. I don’t have time for this nonsense. 

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XfinityJanelle

Official Employee

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1.3K Messages

Hi @user_bon59r Thank you for reaching out on the Xfinity Community Forums. I appreciate everything you have done to troubleshoot the issue and let me know so we don't duplicate it. Have you by chance changed your password to your email account? We have seen some instances where this fixes that "not available" error you are receiving. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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