Comcast Xfinity email issue

Me too; same timeframe

me too. Does anyone know how long till they fix this?

me too - southeastern massachusetts - is this nationwide?

@user_j1kgec​ having same issue in FL

@user_1yayfr​ better be soon..grrr

@user_cqq2o1 I am sorry to hear about issues with your emails. Can you tell me more about what you are experiencing? 

See message above. Shows up with trying to open certain emails, delete emails and writing and sending emails. Since this post I have not gotten this error message too often as I was before

Hello, @user_cztx57! Thanks for leaving your comment with similar concerns. I'm so sorry to hear about the trouble you've had, and I apologize for the inconvenience. You've come to the right place for help, though! Our team is awesome to work with because we'll always provide the latest information available, helping in any way that we can. The good news is our engineers have been made aware of this issue, and we have an open ticket actively being worked on as we speak. We are doing our best to get this resolved ASAP, and we appreciate your patience!

Yes, same here; Maryland

Hi there, @user_jy5oun I'm very sorry for the trouble you are experiencing with your email service. Since it's been a few days since you last posted, are you still experiencing trouble, if so please don't hesitate to reach out so we can assist you further.-Richard

I should add, before any wiseguys ask - yes, I have restarted the browsers, cleaned out caches, restarted machines, checked for updates, you name it. The issues keep reoccurring.

BobSole thank you for using the Community Forums page to reach out. Has this concern remained active for you since originally reaching out?

Hi je_0914, I see you mentioned that you're not experiencing this issue anymore, which is great news. To confirm, you're able to send and receive emails now? 

Thank you for the update, user_dda0dt! I am happy to read that all is well and yours came back. 

@user_1yayfr​ 

The mail server for me settled back to normal about 5:30 PM here in south central PA. No issues since then.

Moved to Email as this is not Accessibility/disability related.

Oh good!   As long as the issue is on YOUR end, and you know about it & are working on it, I'm happy because I know it'll get fixed!

Thank you so very much for letting me know!  :)

I keep getting it as well. Comcast is getting worse instead of getting better. Also too many spam emails I cant block. 

me too - cannot send on iPhone, two different windows computers, through IOS mail, Thunderbird, or Xfinity web - ALL of our comcast emails are not working - we have six comcast email addresses.  I can sign in, see settings, access other Xfinity stuff - no internet issues.... just email 

@user_dda0dt

Thanks for reaching out to us, are you able to access your emails via https://www.xfinity.com/email , I know you stated you can sign in but to clarify when you go directly to our website from a laptop or a computer are you getting any error messages when you try to send an e-mail or has anyone told you they get an error message when trying to send you an e-mail?

Concerns moved here to the E-mail help section.

@XfinityOrlandoM​ no I can sign in to the Xfinity web email, but it will not load - time out.  I can access email settings but not the email messages.   The pane is completely empty.   Happens with all six of the comcast email addresses we have.  Also will not work on Thunderbird on PC or on IOS devices.   I have several windows computers and have tested them all.   Clearly an issue on Xfinity's end as far as I can tell.

Thank you for reaching out to us @dp87! There was a known issue that was resolved by our engineers earlier today. For troubleshooting purposes, could you please:

• Clear cache and cookies on your devices.
• Close all browser tabs and windows.
• Then sign back in to the Xfinity email here.