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user_qzrxa3
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Thursday, January 18th, 2024 1:34 AM

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comcast.net email account not receiving emails from discord.com

Hello-

My @comcast.net email account is not receiving emails from discord.com (specifically their noreply address).

I am trying to change my email on Discord and need to be able to receive a verification code from their noreply @ discord . com address to do it

I have added the noreply email address to the safe list and also added it to my address book.   I have also disabled mail forwarding and spam protection on the email account at connect.xfinity.com

Can someone from xfinity contact me to help resolve this?

Question

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Updated 

8 months ago

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XfinityDaveL

Official Employee

 • 

190 Messages

10 months ago

@user_qzrxa3 - I checked the past few weeks of logs - lots of messages from noreply @ discord coming in fine, but none to the email address associated with your forum account.   If it's a different Comcast email that you're expecting these messages to go to, can you please DM me that address?

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user_qzrxa3

2 Messages

Hello.  I sent you a DM with information on the email address that is having the problem.

10 months ago

0

XfinityRyanE

Official Employee

 • 

1.1K Messages

@user_qzrxa3, When sending us a DM, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_xcb6h0

2 Messages

8 months ago

I have never had this problem until NOOOW.

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user_xcb6h0

2 Messages

I see no solution on this posting outdated software?

8 months ago

0

XfinityKassie

Official Employee

 • 

1.3K Messages

@user_xcb6h0 Good morning! We appreciate you reaching out to our Community Forums Team for assistance with receiving your emails. I'm happy to help get this ironed out for you. Can you please share any troubleshooting steps you have already tried? This ensures we don't repeat the same steps, and we know where to pick up at. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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