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dfangel
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Monday, August 12th, 2024 6:46 PM

Comcast.net email is going away!

I was told by an XFinity employee that the Comcast.net email is going to go away and I need to find a new email provider. Is this a true statement from the employee???

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BruceW

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3 months ago

... Comcast.net email is going to go away ... Is this a true statement from the employee???

Maybe. https://www.xfinity.com/support/articles/account-email-information says:

... Beginning June 3, 2024, customers will not be able to create new Xfinity Email (comcast.net) accounts.

If you have an existing Xfinity Email account, you can continue to access and use your existing Xfinity Email account ...

No idea how long it will be between "no new email addresses" and "no email addresses".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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Latoque

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29.6K Messages

3 months ago

@BruceW @dfangel 

Since new Comcast internet customers now cannot have a Comcast email account, and existing customers can no longer create new secondary accounts, it means the total number of people using the email will keep dwindling due to normal attrition.  Since the given reason for the new policy is "too few customers are using it"-------it does not bode well for the long run.

Just sayin  🤨

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dfangel

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I was never given a  reason why it was going away. Where is the notification from XFinity that this is going to happen?

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3 months ago

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BruceW

Gold Problem Solver

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26K Messages

3 months ago

...  Where is the notification from XFinity that this is going to happen?

They never gave us one. They just posted the "account-email-information" article and pulled the plug. Unusually low, even for Comcast. Usually when they take something away they give us advance notice. Not this time. And IMHO this was a MAJOR change.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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XfinityOrlandoM

Official Employee

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1.4K Messages

3 months ago

Thanks for reaching out the change doesn't affect current e-mail accounts it only affects the ability for customers to create new Xfinity e-mail accounts, For more information please go to https://www.xfinity.com/support/articles/account-email-information

Or https://forums.xfinity.com/conversations/email/beginning-june-3-2024-customers-will-not-be-able-to-create-new-xfinity-email-comcastnet-accounts/666653961e56d61567fa1f02

 

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Latoque

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29.6K Messages

3 months ago

@XfinityOrlandoM 

Suggestion------------Pin a post about this subject with links to the top of the email forum.  Right now there is nothing up there about it, and we will keep getting questions like this since there was no

advance notice about it.  At least with the pinned post readers will have a chance to see it before posting.

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user_rinw7q

1 Message

Like many here, I have had my comcast email since the 1990's.  Sometimes lately I have been able to get into my mail if I do it on a daily basis. 

But I can't always do that so when I skip a few days I have to fight to get back in.  It takes at least 3-4 times when they send a code to my phone. but tonight it did not work after 4 times.  It is very discouraging to try and get to my email.  And one problem I have is that I don't have the skills to be able to fix my email problems without help.  SCamp

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27 days ago

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NielsG

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1 Message

29 days ago

Do they understand, for some of us that have used our Comcast.net email for 20 years, how hard it will be to change everywhere used? Especially NOW with everyone doing MFA? In the ealy days, it was always about sending an email to verify... Oh well, lots of work for customers to adjust...

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Marilyn13

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2 Messages

I've had my comcast.net email for almost 30 years.  I tried signing in to xfinity today and I can't get in.  I tried giving them my user name, phone number, password, and I get "that's not in our records."

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28 days ago

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XfinityGabriel

Official Employee

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1.9K Messages

 

Marilyn13, Thanks for reaching out. I can understand how important it is to have access to that email that you've had for almost 30 years. We greatly appreciate you for your loyalty. I am so sorry to learn about this experience and the inconvenience that this has caused you. Our team of experts is dedicated to providing solutions for email concerns such as this over social media. We can help. Would you mind trying the steps here in this link to check the status of the XFINITY email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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jb444

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1 Message

I'm having the same issue after more than 2 decades. It worked early this morning, and then it stopped. I keep getting the message "The Xfinity ID or password you entered was incorrect. Please try again."

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28 days ago

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Jerrie19

Visitor

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1 Message

All of a sudden this evening I cannot access my comcast.net emails--- WHY???  How can I gain access to my emails through Xfinity login?  Desperate to get my emails as I have important insurance issues that are underway!  

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27 days ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello @jb444, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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user_toz1op

1 Message

28 days ago

I'm having the same issue after more than 2 decades. It worked early this morning, and then it stopped. I keep getting the message "The Xfinity ID or password you entered was incorrect. Please try again." I can access my email on my cell phone but not on my computer.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_toz1op, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

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user_fk8ka1

4 Messages

27 days ago

I had the same issue with my wife’s email. It stopped working exactly 90 days after they implemented their policy. I logged in manually with her id on the Xfinity website and checked email. The next day her email began functioning again on her iPhone. 

I scheduled a reminder to check email on the Xfinity website every 90 days to prevent the email from cancellation. 

No notification from Xfinity on this policy change. The policy and its implementation were designed to strand, confuse and frustrate email users and make them go away. Shame on Xfinity. They’re starting to act like Bell telephone in 1960.

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XfinityAldrik

Official Employee

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1.7K Messages

Good afternoon @user_fk8ka1! The email accounts must be accessed using the Xfinity Email website in the 90 days prior to disconnecting service.

 

Your email account will remain active if you access it using the Xfinity Email website at least once every nine months.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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the.urge

Visitor

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1 Message

14 days ago

Not a smart move? 

The only reason that I have been with comcast over 20 yrs is because it was easier to use my existing email address with them. Changing emails is time consuming for me. Since I am now forced to change email, I no longer have to stay with comcast. I wonder how many customers feel the same way? 

Or perhaps it is a smart move.

Since their is no competition in the U.S. for fast internet service, maybe it is a smart move to decrease cost. Verizon Fios is limited to certain areas. 

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kellylent

Visitor

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4 Messages

3 hours ago

HELLO COMCAST - WHAT ARE CURRENT USERS SUPPOSED TO DO - NO CLEAR PATH - DO WE AUTOMATICALLY GET MOVED TO YAHOO? WILL THE MIGRATION REQUIRE ANY WORK ON OUR PART, OFFICIAL INSTRUCTIONS AND STOP TO RUMORS

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