COMCAST.NET EMAIL PROBLEMS ON IPHONE

Thank you for your reply, but I’ve done that numerous times. It temporarily resolves the issue but after about a week I’m prompted to re-enter my password once again. BTW, even if I don’t reset the password, entering the existing password resolves the issue (but only temporarily). It makes no sense that the iPhone mail app keeps “forgetting” my password, especially since this never happened until a few months ago. 

@sister_tech That sounds like an issue with the mail app. The next time it happens, does the email website also ask you to update your password, or does it allow you to sign in with no issues? 

The email website never has a problem, so I agree it’s an issue with the iOS mail app. It seems like there must have been an update on either Apple’s or Comcast’s end that caused the issue. 

@sister_tech Okay that confirms the account is okay, and not having any requests to verify the password again directly. We suggest uninstalling the app, but making sure to choose deleting the data it has during the process. It will make you sign in again to all your emails, but that is the best way to clear the settings on the app, and have them set to default. That way it keeps the password, and your email account logged in. 

Since I’m using the iPhone email app, I can’t uninstall it. Do you mean I should delete my Comcast email account from the mail app and then re-add it? If so, please confirm I’ll not lose anything important.