3 Messages
Comcast.net email problems with Outlook
Let me start by identifying myself as an IT professional,so I'm pretty confident that the problem exists but have been uinable to find a solution. My comcast accounts are all in Maryland, but I found that while in Florida I was unable to send/receive email using Outlook (O365). I tried all the troubleshooting steps, and was unable to setup a new profile, either manually or through Autodiscover. So I just signed into Xfinity.com and was able to retrieve and manage email. When I returned to Maryland, Outlook worked without an issue.
Now here in Maryland, working with a Comcast.net email account linked to an address in Florida, Outlook suddently quit working on all computers in my LAN. Disconnecting from the LAN and using my phone as a hot spot everything worked fine, as did connecting to a different LAN.
So there is some sort of disconnect between a comcast.net email address, Outlook, the LAN, and the billing location for the Comcast account--but not always. I'm reaching out to find out if I'm missing something ... thanks in advance for any information.
user_b9fbc9
Visitor
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7 Messages
2 months ago
I have had the exact same problem since Tuesday at my home in CA where nothing has changed other than an issue with the Comcast server and IMAP. After hours on the phone it was fixed on Thursday but then it changed again yesterday unable to receive email messages on Outlook. Waiting for a solution.
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XfinityChristy
Official Employee
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1.6K Messages
2 months ago
Network Configuration: Ensure there are no firewall or security settings on your LAN that might be blocking Outlook’s connection to the email servers.
IP Restrictions: Sometimes, IP address restrictions or changes in how your network handles email traffic can cause intermittent issues.
Email Server Settings: Verify that there are no specific settings or filters in your email server configurations that could be causing these disruptions.
If you’d like, we can look into these potential issues in more detail and review your account to ensure there are no additional factors affecting your email service. Please let me know if you'd like to proceed with further investigation.
Thanks for reaching out, and I’m here to help get this resolved for you! 😊
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HouTX
Visitor
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2 Messages
2 months ago
I just got this notification from Microsoft about third party email accounts and using Outlook application:
The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.
What do you need to do?
If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.
Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.
How can you set up your Gmail, Apple Mail, or other third-party mail application?
Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.
(edited)
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HouTX
Visitor
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2 Messages
2 months ago
I just fixed my issue with Outlook365 and comcast email. In my case Comcast required a password change to my account. I did this from the browser. When I went to my Outlook and it prompted me for the password it would not take, and when i re-entered it and selected to save it stopped prompting me for password but continued to fail. It appears that Outlook was not using this new password to revise my mail profile. I took these steps:
Hope this is helpful.
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user_iz83qn
3 Messages
29 days ago
Similar issues. Looks like here in Houston, TX they have an outgoing server being shut down between noon and 6 pm. I can send email 18 hours a day, but not in the afternoon. Been doing that since October 15, 2024.
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user_dde121
Regular Visitor
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3 Messages
16 days ago
I'm not sure if my problem is the same but I can receive my Comcast emails on my Outlook 365 account but when I try to delete them in Outlook I get a message saying "Insufficient permissions - you don't have the right level of permissions to complete this action. Please contact your IT help desk."
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user_2brlxx
1 Message
4 days ago
I had similar issue, resolved by going to security settings for xfinity email. There is a selection to allow Third Party access (outlook), turned this on, issue resolved
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