Frequent Visitor
•
25 Messages
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign into xfinityconnect.email.comcast.net to accept Yahoo’s terms of service and complete your move to the Yahoo Mail platform. " It has been exactly 1 month, and I haven't received any emails from Xfinity/Comcast prompting me to initiate the transition. So, my questions are:
a) when will I receive this e-mail? is it really 30 days, give or take a couple of days, or should I start calling support asking for this e-mail or any other instructions/prompts to initiate the transition?
b) I have three e-mails with comcast.net; so - will each of these e-mail accounts receive the same prompt to initiate the transition, or is one prompt sufficient?
Thanks to anyone who can help!
Again
Expert
•
32.7K Messages
12 days ago
@GVZ
All good questions! Here is more information.
The official verified logo will look like this. It will be next to the official Xfinity email:
Here is more information for you.
1
0
GVZ
Frequent Visitor
•
25 Messages
9 days ago
I still haven't received the Xfinity e-mail for transition to Yahoo and to accept Yahoo’s terms of service. It has been well over a month since I've received the initial e-mail notification stating that this transition e-mail would arrive within 30 days. Is there a way to contact Xfinity / Comcast support (phone or DM) to find out the status? I tried, but am getting to automated responses that lead me nowhere. Can someone help? Thanks!
14
0
GVZ
Frequent Visitor
•
25 Messages
5 days ago
Just to keep the community informed. I was able to reach a live person from Xfinity / Comcast support over the phone (a minor miracle and a lot of effort on my side). After a few attempts and a couple of transfers I was able to discuss this issue with the e-mail support person - very professional and knowledgeable gentlemen. He confirmed that the initial e-mail I received was from Xfinity, walked me through the same steps - logout and login back to my web e-mail client, etc. In the end, he suggested there may be a delay in the migration implementation, and I should keep waiting until I get the e-mail from Xfinity prompting me to sign in to accept Yahoo’s terms.
In the end, I still have the same problem. I will wait a little bit more, and will call again. Meanwhile, I will start looking for a different e-mail provider.
2
rightfooted
Expert
•
1.4K Messages
13 hours ago
I received my initial email on July 29. About 60 days later, when logging into my email through webmail, I received the screen prompt pictured below. There was no follow-up email. The screen appeared with each login until I "upgraded." My address book did not appear until more than 24 hours later.
1
0