Skip to main content
user_d3ewe0
1st Topic
1st Like

Visitor

 • 

1 Message

Monday, August 18th, 2025

Comcast.net email

I am able to access my comcast.net email on my computer. I am not able to access it on my cell phone. New issue for me. it just stared today.

Question

 • 

Updated 

2 months ago

476

2

Oldest First
Selected Oldest First
user_g4s0nx

Visitor

 • 

1 Message

2 months ago

HELP!! I have been trying to get my email switched from Verizon to Xfinity for over 3 months. I'm 80, I followed all instructions and have gotten no place, keeps going to Xfinity email address not My Comcast account. Xfinity email [Edited: "Personal Information"] I need it to go to [Edited: "Personal Information"] , keep telling me can't use it. [Edited: "Personal Information"]. 

(edited)

1

0

XfinityJeff

Official Employee

 • 

249 Messages

Hello @user_g4s0nx, and thank you for reaching out to us on the Xfinity Forums. I am sorry to hear about the issues that you are having with the email, as someone with both work and personal email accounts I know how important email can be. You have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

XfinityBenny

Official Employee

 • 

1.1K Messages

2 months ago

@user_d3ewe0  Thanks for posting to the forum. It is good you can log in to the email account on your computer. That means it is active, and you can access it on other devices. Follow the steps here https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email to use it on your phone. 

0

0

forum icon

New to the Community?

Start Here