Hello user_84ios6 thank you so much for taking the time to reach us here via our Xfinity Forums, and for adding your voice to the conversation! Is the information you're referring to displayed via your My Account page or on the Xfinity App? Did you recently change addresses?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @user_svr2p6 Thank you for reaching out. That’s definitely frustrating especially if you’ve relied on your comcast.net email for a long time and suddenly can’t access it. Since it's been a few days since you last posted, are you able to access your email?-Richard
I have moved from [Edited: "Personal Information"]to [Edited: "Personal Information"]. When I to try open emails on my phone, the majority of my emails I cannot receive. I get a scrolling bar at the top. Sometimes the email will open in about 15-20 minutes. I have Wi-Fi with Endeavor Cloverdale IN. I am a disabled veteran have tried to reset my password with them, and they will send a reset code but the issue is that they would send a reset code with a time limit of 5 minutes to respond. Not always will the email open (sometimes) in about 20 minutes which the VA only gives me 5 minutes to send the code. Please help me fit my problem. My phone is [Edited: "Personal Information"].
Hello, @user_dhkmig besides using Comcast email do you no longer have services with us? Are you going directly to https://connect.xfinity.com to access your mail or a third party like Gmail or Outlook?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Latoque
Expert
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29.8K Messages
11 days ago
@user_svr2p6
Exactly what happens when you try to sign into the account? How are you trying to access it?
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user_w1d0f1
Visitor
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1 Message
9 days ago
No recent emails? Only old ones
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user_84ios6
Visitor
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1 Message
9 days ago
All information is wrong! My old address and
phone number! Please change to current address. Or allow me to change information,
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XfinityRichard
Official Employee
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2.6K Messages
9 days ago
Hi there, @user_svr2p6 Thank you for reaching out. That’s definitely frustrating especially if you’ve relied on your comcast.net email for a long time and suddenly can’t access it. Since it's been a few days since you last posted, are you able to access your email?-Richard
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user_dhkmig
Visitor
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1 Message
6 days ago
I have moved from [Edited: "Personal Information"]to [Edited: "Personal Information"]. When I to try open emails on my phone, the majority of my emails I cannot receive. I get a scrolling bar at the top. Sometimes the email will open in about 15-20 minutes. I have Wi-Fi with Endeavor Cloverdale IN. I am a disabled veteran have tried to reset my password with them, and they will send a reset code but the issue is that they would send a reset code with a time limit of 5 minutes to respond. Not always will the email open (sometimes) in about 20 minutes which the VA only gives me 5 minutes to send the code. Please help me fit my problem. My phone is [Edited: "Personal Information"].
(edited)
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