Comcast/Xfinity email address

@metrangia 

I've searched everywhere, and it seems as if Comcast/Xfinity doesn't have an email address that I can use to get help with an issue.  I tried chat, but that didn't work out well at all.  I would like to email my chat transcript to someone who can take action on my issue, instead of having agents continuously apologize and tell me not to worry.  I am so close to switching to FIOS, but I want to give them one last chance to help me.  I have no interest in calling, because it's the same agents on the other end of the line, who cannot help.

There isn't an email address you can use to get help.  However we can help you here.  Do not post your transcript but tell us what the problem is and you might be contacted by an employee.

Hey there, @metrangia, thanks for reaching out through Xfinity Forums regarding your account. I can understand how frustrating it is to keep seeking help and feel like you're not getting any closer to a resolution. We definitely do not want to lose you as a customer. I would be happy to help you here on this platform as we are a team of live agents. Can you please send us a Direct Message with your full name and your full address?

How to Send Us a Direct Message:

1. Click “Sign In” if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:” line, type “Xfinity Support.”
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:” line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.