Connecting Outlook to Xfinity

Outlook 365 sporadically connects to Xfinity email. Sometimes it works fine, and other times it can't connect to the server. Does anyone know anything about this?

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XfinityAmira

Official Employee

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4.3K Messages

19 days ago

Hi edghar! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to help! I am sorry to hear about the troubles you're experiencing with your email. Just to confirm, you access your Xfinity email through Outlook, is that correct?

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edghar

Visitor

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3 Messages

@XfinityAmira Yes. I use Outlook to access my email.

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19 days ago

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XfinityAmira

Official Employee

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4.3K Messages

Got it edghar, thanks for confirming! For troubleshooting purposes, do you run into any issues when accessing your Xfinity email via the web portal [connect.xfinity.com]?

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19 days ago

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edghar

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3 Messages

No. Everything works fine in a browser.

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18 days ago

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XfinityEva

Official Employee

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1.9K Messages

Thank you @edghar! When it does connect randomly, have you noticed it is when it is connected to your home network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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edghar

Connecting Outlook to Xfinity

XfinityAmira

edghar

XfinityAmira

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