AJG617's profile

Regular Visitor

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29 Messages

Sunday, December 10th, 2023 3:14 AM

Closed

Constant email password resets required on all accounts

I have had this issue for over a year.  My primary account is locked out for the second time in one week because "as Xfinity Security told me, someone overseas tried to login three times unsuccessfully".  In the same week, 2 sub-accounts were also locked and forced to call the 800 number.  In any given month, I will have two accounts locked requiring password changes.  I have to pay the price and call them, despite having a phone number on file which they never contact me on. So my accounts are on the dark web???? No fooling thanks to OPM, Experian, T-Mobile, Verizon, Samsung, Home Depot, name your poison breaches.  My passwords have not been broken.  Xfinity security said I would get a call or text to confirm whether or not I was attempting to login because someone overseas was trying to access my email and I got them only because I threatened to cancel service.  Nothing, nada, zippo from Xfinity.  Well, dammit, I'm not overseas so BLOCK THEM NOT ME or roll out Multi-factor authentication like most SMART companies do. 

What I do notice, is that it always occurs first on android phones before affecting the Linux,  MS,  or IOS systems (14) that are used to access these email accounts.  I am sick of this.  If it happens one more time, I will cancel all of my Xfinity services - PERMANENTLY - and use my free gmail account and go back to DirecTV and Fidium.

1 Message

8 months ago

Since March 19, 2024 after opening  a fishing email. I have had to reset my password a few time . additionally i am sent a number code to verfify my account. additionally my other email i can't even get access to. Even after trying to reset it . 

Official Employee

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2K Messages

Hello, @user_kdlilb Is this random or the result of two-step verification?

Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and password to sign in to your account. You can approve or deny the sign-in attempt with a yes/no button push, facial recognition, one-touch fingerprint ID or a traditional verification code.

 

 

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