Contributor
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41 Messages
constant IMAP server problem
I’m an ex-Comcast employee from a decade ago, I tried very hard to transfer service to my new address about a year and a half ago, but between the area developers and Comcast’s indifference, it didn’t happen. I kept my email as it’s (unfortunately) the one I’ve used for at least 25+ years. I don’t see a whole lot of difference between being a customer or not, but every time I mention that there’s a problem, I get the statement that: We don’t have an alert, you don’t have an account, so we can’t troubleshoot. Earlier this year I actually found which one of your mail servers was out (yes, I can figure those things out from my previous level 2 experience there) but even then, it did no good. In the five years I worked there we had multiple email server issues we reported to the NOC and it was rectified almost immediately. I suppose once again, I’m wasting an effort to say this but either support it or don’t.
XfinityAldrik
Official Employee
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1.7K Messages
5 months ago
Thank you for reaching out to us @cosmo-712! There have additional security measures taken over the past few months to assist with protecting our customers. For troubleshooting purposes, I’d like to make sure we confirm a few things to help isolate the cause of this issue.
Could you please reset/change the password for your Comcast email following the steps in this link here?
After changing the password, please log out/remove the email from your device’s mail app. Then please make sure your email has third party access enabled. To enable third-party access to apps, please:
Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top left
Make sure the box below “Third Party Access Security” is checked.
After changing the password, deleting/removing the email from your device’s mail app settings, and enabling third-party access we will want to follow the steps in this article to make sure the IMAP settings are adjusted to our current settings.
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