Visitor
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1 Message
Contact Verification Loop Error - Change Primary Account Holder
Online portal crashes whenever trying to manage roles or permissions. The current account has a primary and manager, both under the same name. The primary had a never activated comcast email linked to it. When going for a wifi upgrade, we were able to update the phone number and email. But there was never a need for two user roles and we wanted to remove the primary and make the manager the primary. However there is a verification issue on that primary account likely due to the inactive comcast email and it refuses to allow a role permission change. Error shown below
Again
Expert
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34.5K Posts
2 days ago
@amybf1
You're going to need to contact Customer Security Assurance. If you never activated the Primary email it has been deleted, which may be why you're having a problem now, and email addresses are no longer being issued by Comcast.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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XfinityJanelle
Official Employee
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2.3K Posts
1 hour ago
Hey @amybf1 , Thank you for visiting our official Xfinity Forums Community support page. Our amazing expert @Again has provided the best course of action at this time. Please let us know if we can be of assistance after contacting our customer security assurance team.
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