Created email, can't find it, but says it exist

I created an email for my dad. He tried to sign in after several months of having it and it won't let him. It says it doesn't exist or that the PW is wrong. I went in to manage emails and I can't find it. So I tried to make the same one again and it says it already exist. When I try to send an email from mine to his it says it doesn't exist. I don't want to make a new one for him. I want to one I made. He's a middle 80's man that isn't very tec-savy If they wanted to delete it, why wasn't I told?

Do no tell me to call anyone or do an online chat!!!!! I don't have time to be hassled for hours on end!!!!

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Again

Expert

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31K Messages

1 year ago

@user_29f84f

I created an email for my dad. He tried to sign in after several months of having it and it won't let him. It says it doesn't exist or that the PW is wrong. I went in to manage emails and I can't find it. So I tried to make the same one again and it says it already exist. When I try to send an email from mine to his it says it doesn't exist. I don't want to make a new one for him. I want to one I made. He's a middle 80's man that isn't very tec-savy If they wanted to delete it, why wasn't I told?

Do no tell me to call anyone or do an online chat!!!!! I don't have time to be hassled for hours on end!!!!

Well, in order to solve this you will need to call the folks below.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

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user_575029

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2 Messages

@Again And again I have already spoken to someone about it and they could not help me. Therefore my original comment of "Don't suggest I call anyone"

11 months ago

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XfinityArmand

Official Employee

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1.9K Messages

Hi there @user_575029! Thanks so much for taking the time to reach out to Xfinity Support. We are glad to hear from you and want to help in any way that we can with this issue. If you have a current case open with our Customer Security Assurance team, you would need to contact them regarding this issue.

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11 months ago

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user_29f84f

Created email, can't find it, but says it exist

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