Contributor
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63 Messages
Customer Notice XFINITY MESSAGE You have receive a voicemail Voice from [Edited]
I received this email:
From: Customer Notice <[Edited: "Personal Information"]>
XFINITY MESSAGE
You have receive a voicemail
Voice from [Edited: "Personal Information"]
Duration: 58 seconds
CLICK HERE TO LISTEN
Please do not reply to this message. Mail sent to this address cannot be answered
I think this is Malware.
If so, Comcast should inform the public.
BruceW
Gold Problem Solver
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26.6K Messages
11 days ago
Can't say for sure without knowing more, but "click here to listen" links in an email or a text message is one of many tricks used by scammers. I think your impression is probably correct. Especially if you don't subscribe to a service that routinely sends such messages, do not click!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinitySeth
Official Employee
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350 Messages
10 days ago
Howdy sgtjdc 👋 I appreciate you taking the time to share with us the unusual email you received. Scam and phishing emails are becoming evermore sophisticated as time goes on, so being vigilant with things like this is more important than ever! While it's not uncommon to receive an email alerting you to a voicemail if you're subscribed to Xfinity voice services and have your notification preferences to alert you to such, if you don't have these services then it is definitely an email we would not be sending.
Anytime you feel as though you've received an email that is a scam or phishing attempt, we highly encourage you to report it directly to our Customer Security Assurance team for further review at internetsecurity.xfinity.com/help/report-abuse 👍 I also encourage you to visit the FTC webpage on Scams as it's chalked with lots of awesome information to further protect yourself against information pirates in the future!
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