U

Tuesday, December 26th, 2023 8:33 PM

Closed

December emails deleted (by Xfinity)

There are multiple threads reporting a similar issue.  Emails through Dec 1st thru yesterday have disappeared.  Can you assist me, and the other folks who seem to have this same issue?

https://forums.xfinity.com/conversations/email/vanished-email/65891c802e4f0f28452ea39e

https://forums.xfinity.com/conversations/email/restoring-deleted-messages/658aa0872e4f0f28452f04ca

https://forums.xfinity.com/conversations/email/email-recovery/6587cb812e4f0f28452e6457

Official Employee

 • 

911 Messages

11 months ago

Good Morning, @user_09ucqt! I am sorry to hear about the experience with the email concerns, have you attempted the steps here https://www.xfinity.com/support/articles/recover-deleted-email in attempt to recover the deleted emails? Please let us know if you are still having troubles. 

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