Delayed 2FA emails

2FA Emails sent from online sources containing a digit-code to complete the transaction DO NOT arrive in my INBOX before the five or ten 2FA timer expires. A most frustrating occurence from someone who works from home and pays for your highest speed of service.

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user_ycpsbi

Visitor

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2 Messages

3 days ago

Same issue here. Locked out of several accounts all day

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out to us here. If you are still having that issue we would be happy to look further into that from here for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 hours ago

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XfinityEmilyB

Official Employee

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2.5K Messages

19 hours ago

user_ou6xhk Welcome to our community forum! I know how important it is to receive Emails in a timely manner so let's figure out how to fix this together. Are you accessing your Xfinity Email from our website or from a third party Email service? When you sign into our Email site and click the gear in the upper right hand corner of your screen, you will see your Email settings.
Click Basic Settings.
Make sure time zone is accurate and Refresh Interval is set to "5 minutes"

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Email

user_ou6xhk

Delayed 2FA emails

user_ycpsbi

XfinityJohnG

XfinityEmilyB

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