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Wednesday, October 30th, 2024 3:35 PM

Delayed email delivery

Since August, I've experienced delays in receiving emails from a favorite merchant, marcytilton.com. These emails often announce flash sales and by the time I receive them — up to a week later — the promotion has long since ended. Case in point: Today (10/30/24), I received a sale email that was sent 10/25/24. USPS delivers faster than this. In one of my conversations with the marcytilton.com team, they indicated that the problem was likely at the Comcast/Xfinity end.

Official Employee

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1.4K Messages

21 days ago

 

user_r6a1hz, Thank you for reaching out to Xinfity Support. We may need to run through some troubleshooting with you to check your settings on your email. If you'd like, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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