Visitor
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1 Message
Deleted Yahoo Mail migration invitation - need it reissued
I received the invitation to migrate my Comcast.net email account to Yahoo Mail, but I accidentally deleted the invitation. It is not in my Trash or Spam. When I sign in at Xfinity Email, I do not receive the prompt to accept the Yahoo terms. I also tried signing in through Yahoo, but Yahoo does not recognize my Comcast.net address.
I no longer live at an address serviced by Xfinity, so the automated Xfinity support system has not been able to connect me with the appropriate support. My Comcast.net email account is still active and working.
Could an Xfinity employee please help me restore/reissue the Yahoo migration invitation or check the migration status of my mailbox?
BruceW
Gold Problem Solver
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27.7K Messages
18 days ago
You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say:
If the ID has already been migrated, the page will say:
(I'm not sure what that page will say if your email is NOT ready to be migrated. It might just redirect to the webmail page.)
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XfinityBrianH
Official Employee
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2.5K Messages
16 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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