direct messaging

Added contacts to the address book via import from a csv file. The addresses appear in the address book but I can not retrieve the contact to send an email. I have to type in the address in the To field. It is as if the contacts do not exist, they can not be added to a group...help very frustrating. The only contacts that are problematic were added via the import. Further, there are a few duplicates that I can not delete...help

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Expert

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31K Messages

1 month ago

@user_2q27iv

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

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user_2q27iv

2 Messages

i really thought I was sending my question via the forum. Well let me figure out how to follow protocol

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1 month ago

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, thanks for reaching out through Xfinity Forums, user_2q27iv. We would be happy to help you with troubleshooting your address book. Are you able to edit the contacts? Here is a link with the steps to edit, https://www.xfinity.com/support/articles/delete-contact-universal-address-book.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_2q27iv

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