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user_54cd02
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Visitor

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3 Messages

Saturday, August 17th, 2024 11:25 PM

Disappearing Emails once opened

Every email disappears after I open it. It's nowhere to be found. It's not in the trash, no other folder, just gone! This has been going on for about 10 days. I use Chrome on my laptop, through Xfinity's web page. I need help, please.

Thanks for any ideas.

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3 months ago

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XfinityDilary

Official Employee

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1.8K Messages

3 months ago

Hello, user_54cd02. Thanks for posting on our Community forums. We'd like to help with your email concerns. We have a process where you can retrieve deleted emails. You can find the steps HERE. Would you mind trying these steps? Let me know if that helps. 

 

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user_54cd02

Visitor

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3 Messages

Hi, the method didn't recover them. This is the strangest thing I have ever seen. Just this morning, I opened the USPS mail digest to see what was to be delivered today. I opened the email, and it disappeared. I don't touch anything; they just vanish. Something has to be wrong; I just don't know what it could be. 

I would appreciate any help! Please.

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3 months ago

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XfinityRoberto

Official Employee

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1.5K Messages

I am sorry to hear that you still were not able to get your emails back.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_54cd02

Visitor

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3 Messages

I corresponded with the help side, but still no answers. I can't be the only one that this is happening to. I installed Thunderbird, and magically, they don't disappear there. So, there is some issue with Comcast email and auto-deletion after opening an email.

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3 months ago

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XfinityDilary

Official Employee

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1.8K Messages

 

user_54cd02 Thanks for the update. I'm glad Thunderbird is working for you. It sounds like this is only happening through our Xfinity Website. Did you get a chance to send us a DM for assistance? We'd like to help report this. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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