Hi there, @user_nqj2fh I'm very sorry for the inconvenience you are experiencing with your emails. Since it's been a few days since you last posted, are you still missing your emails from your inbox? If so please don't hesitate to reach back out so we can assist you further.-Richard
Hi there, @user_nqj2fh Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry to hear that you are still missing your emails. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you again for working with us. To recap, we went through a few troubleshooting steps directly with your username and were able to submit a ticket that helped us restore all the missing emails! We appreciate your time and patience and thank you again for choosing Xfinity!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_AceODP
2 Messages
3 months ago
Same here - just 1 e-mail though. It's just done. I hope they answer this as it was an important email
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EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the E-mail help section for assistance.
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XfinityRichard
Official Employee
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1.8K Messages
3 months ago
Hi there, @user_nqj2fh I'm very sorry for the inconvenience you are experiencing with your emails. Since it's been a few days since you last posted, are you still missing your emails from your inbox? If so please don't hesitate to reach back out so we can assist you further.-Richard
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