Disappearing Emails

Woke up one morning to find all emails between 7/31/25 and that morning - 8/19/25 - had disappeared - without me deleting and having viewed them the night before. Checked with Customer Service multiple times - they sent me a restore folder (that contained emails I did delete, but not the ones that I didn't and were missing) but no help after that. Noticed on a previous post that this has happened before and it was most likely an Xfinity server issue. Thoughts?

Responses

Oldest First

Selected Oldest First

XfinityRichard

Official Employee

•

2.3K Messages

7 days ago

Good Morning. @user_t1draz I'm very sorry for the inconvenience you are experiencing with your emails. Since it's been a few days since you last post, were you able to recover the missing emails?-Richard

5

0

U

user_t1draz

Visitor

•

4 Messages

No - nothing has changed

Like

Reply

6 days ago

0

U

user_t1draz

Visitor

•

4 Messages

I’ve checked the restore folder sent on 8/21 multiple times - it only contains emails I purposely deleted to create more space, not the emails I didn’t delete but have disappeared

Like

Reply

6 days ago

0

XfinityChristy

Official Employee

•

2.3K Messages

user_t1draz Good morning, are you logging into yoru email account at Xfinity.com or are you using an email client like Outlook or Yahoo?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

U

user_t1draz

Visitor

•

4 Messages

I’ve tried both ways - through the Xifinity App/website, third -party…. No luck with either.

Like

Reply

5 days ago

0

XfinityJeff

Official Employee

•

87 Messages

Thank you, @user_t1draz for the information regarding the missing email. Could you please send our team a direct message with your full name and full address? We can take a look at the account and see what can be done about the missing email.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 days ago

0

Email

user_t1draz

Disappearing Emails

XfinityRichard

user_t1draz

user_t1draz

XfinityChristy

user_t1draz

XfinityJeff

New to the Community?