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arby1222
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33 Messages

Saturday, May 23rd, 2026 8:23 PM

"Don't ask again in this browser" is neutered in 2FA

EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] THIS UP???

Turning off 2FA is not an option. My account was hacked a couple of years ago.

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15 hours ago

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SolutionSpotter

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35 Messages

7 days ago

Hey @arby1222! That is usually connected to your cookies. If you clear your cookies, use a software that clears your cookies or blocks them, or have you browser automatically clear your cookies when exit out, this could be causing your issue. If you use software you may have to tell it not to delete the xfinity cookies or create an exception.

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arby1222

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33 Messages

nope, don't clear cookies -- and, if some company or site recommends that I do so, I find their cookie and delete it

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7 days ago

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XfinityAdrienne

Official Employee

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2K Messages

6 days ago

Hey there, @arby1222! Thank you so much for taking the time to reach out to us here on Xfinity Forums! I am very sorry to hear about the experience with the Don't ask again feature not staying with the 2FA authentication. Is this happening with all browsers or is it a specific browser that you are using that it happens with? 

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arby1222

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33 Messages

multiple browsers (firefox, chrome), multiple OS (linux, windows) -- have not been asked for two days -- please don't foul it up again

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6 days ago

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XfinityMelinda

Official Employee

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164 Messages

@arby1222, I appreciate you confirming this is happening across multiple browsers (Chrome, Firefox) and devices (Windows, Linux). That definitely helps narrow things down.

Since the issue is persisting across environments, it’s likely not browser-specific and may be related to how the “trusted browser” setting is being saved or recognized. 

Here are a few things you can still try:

  • Confirm cookies are fully enabled (including third-party cookies) for Xfinity—this setting is required to remember the “Don’t ask again” selection
  • Check for strict privacy settings or security tools (VPNs, anti-tracking features, hardened browser configs) that may block persistent cookies
  • Avoid clearing cookies between sessions, as that will reset the trusted browser setting each time
  • Ensure system time/date is accurate on your devices; mismatches can interfere with trusted session validation

You can review or manage your two-step verification settings here: https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup

Let us know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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arby1222

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33 Messages

5 days ago

For cookie settings, I use the defaults on both Firefox and Chrome. If, by third party cookies, you mean advertising cookies, I turned those off a while ago. I wouldn't know how to turn them back on (and I'm not at all sure I'd want to).

As I previously advised, I don't clear cookies.

What you have (rather disingenuously) failed to note is that YOU (your website) are the common denominator. All the data indicates that this is YOUR problem. Stop fooling around and TELL YOUR PROGRAMMERS TO FIX IT!!!

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XfinityAdrienne

Official Employee

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2K Messages

Thank you so much for sharing those details with us @arby1222! We can certainly document the feedback on our end as we are always looking for ways to improve the customers experience. Please let us know if you have any other questions/concerns, we are happy to help in any way possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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arby1222

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33 Messages

I just got a "reminder to accept solution" -- as of yet, there has been no solution

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15 hours ago

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