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tcd660
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2 Messages

Monday, December 18th, 2023 6:27 PM

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Drag and Drop attachment to email messages

Starting in the past week, I am unable to attach files to emails using drag and drop, which I previously could do.  When I drag a file over the message, the usual "Drop attachments here" box appears as before.  But when I then "drop" the file there, nothing happens.  The other route of going to the paperclip then browing to the file does work, but is somewhat tedious.   I access email using webmail on a Chrome browser:  https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX

Thanks

Question

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Updated 

9 months ago

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Accepted Solution

XfinityWilliam

Official Employee

 • 

1K Messages

11 months ago

Hello @tcd660. Please try resetting your password, then clearing your cache and cookies from your web browser.

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tcd660

2 Messages

That worked—-thanks!

11 months ago

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

@tcd660 Great to hear! If you need anything further please let us know! We are here to help until 12am EST daily.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_pqmd9y

1 Message

Glad to see this fix, but I'm old and slow.  There is plenty of room here for you to give specific guidance to "reset your password" and "clearing your cache and cookies from your browser."  I used Safari.  My Mac click and dragged three photos, then refused to drag another. It only selected the photo, wouldn't drag it.  Can you reply directly to benburb

9 months ago

0

Again

Expert

 • 

31K Messages

@user_pqmd9y​ 

We can only reply to your Forum username.

On all emails there is a 25MB limit, which includes headers, Subject line, and anything you put in the Body of the message, like photos.  You probably exceeded that limit.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

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