I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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We can't help you unless you give us more details.
How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
Are you getting any error messages, and if so what are they?
If you're a new Comcast customer, you won't have a comcast.net email address.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
Greetings @nancyd1964, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the email, but you have come to the right place for assistance. Were you able to take a look at the questions @Again asked?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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120.2K Messages
6 months ago
Concern moved here to the E-mail help section for assistance.
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Again
Expert
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34.8K Messages
6 months ago
@user_npxxcq
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shubby
Visitor
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2 Messages
5 months ago
I accidently lost my email address. [Edited: "Personal Information"]
(edited)
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XfinityDuron
Official Employee
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974 Messages
5 months ago
Hello @user_npxxcq, were you able to gain access to your email for your new device?
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nancyd1964
Visitor
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1 Message
3 days ago
Cannotopen 2026 e-mails
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