eBill notifications being blocked by Comcast Email Spam Filter

eBill notifications from [Edited: "Personal Information"] (Highmark BC/BS of WV) are being blocked by Comcast Email Spam Filter. Last eBill notification was received at end of February, 2026.

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XfinityRaf

Official Employee

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1.3K Messages

15 days ago

Good morning @user_qm399f. Are the eBill notifications being sent to your spam folder?

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user_qm399f

Visitor

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4 Messages

No, they are not being sent to a spam folder.

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14 days ago

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user_qm399f

Visitor

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4 Messages

No, notifications are not being sent to my spam folder.

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14 days ago

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@user_qm399f Thank you for checking the spam folder for those missing emails. Can you tell me how you are accessing your email? Is it with a third party email client, Yahoo mail, or our webmail client?

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14 days ago

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user_qm399f

Visitor

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4 Messages

I check email via Outlook and Comcast email online. The problem is not on my end. Once again, the Comcast email filter is blocking emails from the Highmark BC/BS email address I provided in my original post. Please have the Comcast Admin team fix this issue.

(edited)

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14 days ago

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XfinityAngie

Official Employee

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2.6K Messages

user_qm399f, I would recommend that you reach out to our Customer Security Assurance team to see if they can find the cause of this being blocked. Please let us know if there is anything else we can do once you make contact with them. Here is the link to reach them: https://spa.xfinity.com/help

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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Email

user_qm399f

eBill notifications being blocked by Comcast Email Spam Filter

XfinityRaf

user_qm399f

user_qm399f

XfinityBillie

user_qm399f

XfinityAngie

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