It took several phone calls and many email replies to finally resolve the problem, which should not have occurred in the first place. All and all a negative experience, but thanks for your offer.
It took several phone calls and many email replies to finally resolve the problem, which should not have occurred in the first place. All and all a negative experience, but thanks for your offer.
@Townsendma We are sorry to hear about your experience, but glad you have it resolved now. Thank you for your reply. Please let us know if anything else is needed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
Townsendma
Regular Visitor
•
3 Messages
10 months ago
It took several phone calls and many email replies to finally resolve the problem, which should not have occurred in the first place. All and all a negative experience, but thanks for your offer.
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CCJodie
Problem Solver
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1.3K Messages
10 months ago
@Townsendma Hello, I can look into that ticket for you. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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