U

Friday, May 17th, 2024 3:44 PM

Closed

[Edited]

Like previous members, I'm getting "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them."

When I 'changed' the password, it still gave the the same status - The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

And my Mac keeps popping up the message "Cannot send message using server Comcast.  The sender address i....@comcas.net was rejected by the server smtp.comcast.net"

 

Contributor

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23 Messages

6 months ago

I've been getting the first two errors for weeks ( not the Mac error, as I'm on Windows). Phone calls to tech support and forum messages are useless.  

Official Employee

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2K Messages

6 months ago

Hello, @userHCNJ

Once you changed your password did you clear the cookies and cache in the browser you are using? I recommend going to customer.xfinity.com/settings/xid/uidemail to view your email status in your account. You may be asked to sign in using your Xfinity ID and password first.

 

Contributor

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23 Messages

Done that a long time ago. I can log into and see my email, but I am now receiving a horrendous amount of spam and phishing emails.  A secondary account shows a triangle and an error message, but I can't access it, although the account  user, my wife, has no issues on her PC or iPhone. 

GabrialS posted this two years ago, it seems to be a potential solution, but it didn't work as described.

"If you received this error when logged into webmail it is most likely due to setting up a secondary Comcast.net account within webmail. If you change the password to that secondary account, you must update the password in the settings of your primary.  To update the password, log in to webmail as you normally would and dismiss the error.  Go to the settings iconThe setting icon (in the shape of a gear).in the upper right-hand corner >> Click Email Settings  >> Accounts >> click edit next to your secondary email address and update the password.  Please note this is not changing the password for that secondary account, it should only be used to update to a recently changed password.   ??????

The screen won't update as described.  If we changed the password to the secondary account, which we did after Comcast was hacked last year, what does it mean to update the secondary in the primary?   If someone can clarify that would be helpful.

TIA

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