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user_b1bkzn
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Tuesday, December 17th, 2024 3:27 PM

email access, looping back to discovery hub

This appears to be the same issues as many users are having -- I cannot access email via phone, PC or website and I cannot use a 3rd party as a work-around because I cannot change my email settings because I cannot open email.   When will this issue be fixed?  

Question

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Updated 

4 months ago

204

4

XfinityGabriel

Official Employee

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2.2K Messages

4 months ago

 

user_b1bkzn, Hi there! Thanks for reaching out. I can understand the importance of accessing those emails as I depend on them for important communication. I am so sorry to learn about this experience. You've knocked on the right door in virtual land. We are a team of experts who are committed to providing support for email concerns such as this over social media. We can help. You are correct about many users having the same issue, unfortunately. We currently have our engineers working to resolve a technical issue with our email service. We are uncertain of the estimated end time but we are working to resolve the technical issue as quickly as possible. We are monitoring this concern on our end and will reach out once we have an update. We offer our sincerest apologies for the inconvenience. Thank you so much for your patience. In the meantime, do you have any additional questions or concerns for us at this time?

 

(edited)

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dianeDVR

New Poster

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8 Messages

Another 'empty promise' apology,from Comcast with no info or time estimate on when engineers will have this email fixed. Stop apologizing — and test your system changes BEFORE they 'go live'. Apologies are useless. [Edited: Solicitation] All they understand is profit. The fact that the 'Discovery Hub' is trying to sell you new services says it all.

(edited)

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4 months ago

0

Sylver

Visitor

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1 Message

I am still having this looping problem.  Has anyone figured out a fix

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4 months ago

0

jestergraphix10

Visitor

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23 Messages

just started for me. Figures end of the day on a friday when i am trying to finish up and start the weekend!

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4 months ago

0

user_ot5f76

1 Message

4 months ago

I called at 7:00 AM, and they said it would be fixed in two hours, it is now 12 noon and it is still not fixed.

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XfinityBillie

Official Employee

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3.2K Messages

@user_ot5f76 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it can be to not be able to access your email. We can only estimate a timeframe for the email concern to be resolved. Our amazing engineers are working to resolve a technical issue with our email service. We are uncertain of the estimated end time, but we are working to resolve the technical issue resolved as quickly as possible. Our team is monitoring this concern on our end and will reach out once we have an update. We offer our sincerest apologies for the inconvenience. Thank you so much for your patience. 

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4 months ago

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jestergraphix10

Visitor

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23 Messages

4 months ago

why is this happening and when will it be fixed?

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policemutt

New Poster

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7 Messages

@jestergraphix10​ I had the same issue, it just started working for me. I changed nothing, didn't clear cache, didn't change password, nothing. 

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4 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

4 months ago

 

user_b1bkzn Our engineers have resolved the issue customers were having with accessing email. If you are still running into issues please let us know!

 

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