Skip to main content

    Support

    Offers

U
user_jgvaee
1st Topic

3 Messages

Monday, March 31st, 2025 2:26 PM

Email access support

I cannot access either of 2 email accounts with xfinity, directly on xfinity.com or within the xfinity app.  Error messages received are: "Mail server denies access" and "Invalide sieve credentials".  

Question

 • 

Updated 

13 hours ago

29

1

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

2 days ago

@user_jgvaee

 

Thanks for reaching out to us, I do apologize for any inconvenience you're having accessing your Xfinity e-mail through our website or through the Xfinity app.

 

I recommend resetting your password https://www.xfinity.com/support/articles/changing-or-resetting-your-password to see if that regains your access to your e-mail account.

 

The link I provided above gives instructions on how to go through that password reset process. Let me know if resetting the password fixed the issue you're having accessing your e-mai.

3

0

user_jgvaee

3 Messages

@XfinityOrlandoM​  Hello and thank you for this suggestion.  I've reset my password and still cannot access either of 2 email accounts with xfinity, directly on xfinity.com or within the xfinity app.  Error messages received are the same: "Mail server denies access" and "Invalide sieve credentials".  

Like

Reply

2 days ago

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

@user_jgvaee

 

Thanks for giving those steps to try, let's take a deeper look into the account to see if we can help get this resolved for you.

 

Please send me a direct message including your first and last name and the complete service address of the account

 

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_jgvaee

3 Messages

Thank you, I've completed the DM steps.

Like

Reply

13 hours ago

0

forum icon

New to the Community?

Start Here