Email access -

I continually cannot send or receive email on my comcast.net. I get request for my password, once I enter my pw it the same request comes up.

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XfinityQuemekia

Official Employee

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997 Messages

14 days ago

Hi @user_cg6z53! I am so sorry to hear you're stuck in a password loop with your Comcast email! That is definitely a frustrating experience, especially when you need to get through your messages. Are you using a specific mail app (like Outlook or an iPhone) to check your email, or are you having this issue on the Xfinity website?

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user_cg6z53

Visitor

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4 Messages

It is always on my iPhone and or iPad

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14 days ago

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XfinityJeffB

Official Employee

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214 Messages

Thank you for that information. On your iPad or iPhone, are you using the Xfinity app, or the native email app?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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14 days ago

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user_cg6z53

Visitor

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4 Messages

We use the Native email app.

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14 days ago

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XfinityJeffB

Official Employee

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214 Messages

Thank you for that. Have you tried on any other devices through the website as well(all these questions are leading us somewhere, I promise.)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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user_cg6z53

Visitor

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4 Messages

When using my pc I can get access, but not on my iphone,iPad, or Samsung tablet at times.

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14 days ago

Email

user_cg6z53

Email access -

XfinityQuemekia

user_cg6z53

XfinityJeffB

user_cg6z53

XfinityJeffB

user_cg6z53

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