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user_ub3mmu
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Tuesday, October 1st, 2024 10:29 PM

email account

I stopped receiving emails in my Comcast account a while back, no explanation.  Nothing else strange happening (e.g. no identity theft, etc.) but still wondering if this could be hacker/fraudster activity or another kind of problem (perhaps exceeding storage space).  Any ideas on how to troubleshoot this?  I am not technical AT ALL.

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2 months ago

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Latoque

Expert

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29.6K Messages

2 months ago

Can you sign into the account and send emails?  Are you using only the webmail interface and a browser to access it?  What happens if you send a test email to the account from some other email account you have like Gmail or Yahoo, etc?  Does it go through OK?

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user_frb1fv

1 Message

2 months ago

I received an initial email from Xfinity indicating my password was reset, followed by an immediate email that my password needed to be reset. I reset it on Xfinity, which necessitated a reset for my iPhone and desktop Outlook. While I can access email via Xfinity website, neither my iPhone mail app (Comcast) nor my desktop Outlook recognize the updated password. Frustrating!

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_frb1fv You may need to ensure Third Party Access is toggled on, so mail apps can receive your Comcast.net email.
 
Article Reference:

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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XfinityJorge

Official Employee

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1.7K Messages

2 months ago

 

user_ub3mmu Hello! Thank you so much for using our Forums to contact us and we are sorry to hear about the issues with your email. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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