Anon561390's profile

Not applicable

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6 Messages

Monday, March 18th, 2024 3:55 PM

Closed

email address into my comcast email blocked

I stopped receiving receipts from do-not-reply@receipts.lowes.com for quite some time and after spending time with their customer support, it's not them.  I need these receipts for work and have not received them for quite a while.  I have gone through everything in my email set up and I have not blocked anything, the emails are not going to Spam or deleted.  How do I go about getting this fixed?

Official Employee

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1.4K Messages

8 months ago

 

Anon561390, Thank you for reaching out to Xfinity Support. A couple of things you want to make sure of when it comes to your email settings. 
1. Make sure you are using a supported browser. For full access to all Xfinity Connect features, we recommend you use the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari on your desktop or mobile device.
2. Make sure that the default settings of the program, website, or mobile device that you're using to get their email doesn't delete email messages from the server automatically.
By default, many email clients automatically delete messages from the server once they've been read. However, most mail clients have an option to leave a copy of each message on the server. This fixes the problem.
3. If you're using a third-party email client, it's recommended that you be set up as IMAP to keep emails in sync across devices. If you're using POP settings, emails might not be saved on the server after being read. 
 
Let me know if any of this helps. 

 

Not applicable

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6 Messages

It's not that they're being deleted  after being read, because they are not even coming to my inbox.  I use Google Chrome and it is the latest version.

Thank you,

Official Employee

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1.4K Messages

 

Anon561390

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Not applicable

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6 Messages

@XfinityAngie​ 

It's not that they are getting deleted after being read, they are not coming in to my inbox to be read.  I am not receiving them at all.  They are very much needed and I have been in contact with the company they're coming from and they say I should be receiving them, so it's definitely something on the Xfinity(Comcast) side.

Official Employee

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1.7K Messages

Thanks for the response @Anon561390 we are happy to look into this for you. Please send us a DM so we can help! We are looking forward to hearing from you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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