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user_fpia91
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Wednesday, May 29th, 2024 5:35 PM

email address to cancel service

I cannot locate an email address to cancel my service. According to the online information, I am supposed to send an email to the email address listed on www.xfinity.com. 

There is no such email address listed anywhere. I tried to cancel per the "CHAT" which is nothing but preprogrammed responses.  Has anyone been successful in canceling their service? If so, how did you do it?

This is beyond frustrating and should be illegal.

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Updated 

6 months ago

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XfinityKassie

Official Employee

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1.3K Messages

6 months ago

 

user_fpia91Good afternoon! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your services. I can see not being able to reach us would be frustrating. While we hate to lose you as a customer, we understand needs change from time to time. I'd be happy to assist you in getting in the right direction for assistance. You can contact our customer service at 1-800-934-6489, or I can assist you over this platform. If you wish to continue over this platform, can you please send a Direct Message with your name, the service address, and the date you would like services to end? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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user_zenz6f

2 Messages

click "sign in" where? from what webpage to I begin your set of instructions? I am signed in to the webpage I am reading your instructions on (duh, or how else would I be replying to your comment), and I do not see a "direct messaging" Icon anywhere. 

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6 months ago

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user_zenz6f

2 Messages

I am mute and unable to cancel via phone or in store unless the employees know sign language. I have been trying to cancel for months. I just spent 1 hour going in circles with the "Xfinity Assistant" 

I can't believe this is happening. 

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6 months ago

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XfinityAntoine

Official Employee

 • 

1.4K Messages

Hey there, user_zenz6f! I'd be happy to help you get services canceled. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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