Skip to main content
user_sooiry
1st Topic
1st Reply

Visitor

 • 

2 Messages

Friday, February 27th, 2026 12:22 AM

Email asked me for my pw and does not work

Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.

Question

 • 

Updated 

20 days ago

79

4

0

Oldest First
Selected Oldest First
K3MKOORS

Visitor

 • 

2 Messages

28 days ago

Same thing happened to me.  Xfinity password works fine on my computer, but not on my Samsung Galaxy S23+. I have rebooted the phone several times, but for some reason, it will not accept the the Xfinity password and keeps asking for it saying "There was a problem signing in to your account. Enter your password again. If you've changed your password recently, make sure you enter the new password." I have not changed my password recently. This just happened today.

2

0

K3MKOORS

Visitor

 • 

2 Messages

@K3MKOORS​ Update - I solved the problem by re-enabling security access by third-party programs.

Update email security settings

  1. Sign in to Xfinity Email using your Xfinity ID and password (using a computer).
  2. In the top-right corner, click the Gear icon, then select Settings.
  3. Click Security.
  4. Check the box under Third Party Access Security to allow third-party programs access to your Xfinity Email, or uncheck the box to prevent access.

Like

Reply

28 days ago

user_4ymei2

Visitor

 • 

3 Messages

Tried your recommendation and still doesn't work.  [Edited: "Language"]

(edited)

Like

Reply

22 days ago

0

XfinitySean

Official Employee

 • 

545 Messages

27 days ago

Thanks for posting on our community forums, user_sooiry! Sorry to hear that you're running into issues signing in to your email address on your phone. Are you running into any specific error messages when attempting to do so?
Also, if you haven't already given it a shot, I'd recommend trying the steps K3MKOORS was kind enough to share above to ensure that third-party access is enabled in your email security settings.

2

0

user_4ymei2

Visitor

 • 

3 Messages

ALL OF YOUR SUGGESTIONS ARE NOT WORKING.  THIS HAS OCCURRED FOR YEARS TO YOUR CUSTOMERS.  WHAT IS WRONG WITH YOU PEOPLE FOR NOT FIXING THIS YET PERMANENTLY??!?!

[Edited: "Inflammatory"]!🤬🤬🤬🤬🤬🤬🤬

(edited)

Like

Reply

22 days ago

0

XfinityGabriel

Official Employee

 • 

3.1K Messages

 

Hi there! Thanks for reaching out. As someone who depends on logging in to my emails, I can understand the frustration this has caused. Especially after trying multiple steps without success. You shouldn’t have to fight with your password or repeat the same fixes over and over. You've come to the right team. Over social media, we are dedicated experts who specialize in resolving email login issues. We can help pinpoint what's blocking the reset and get you a real fix. When you can, please tell us what happens exactly when you try to reset the password (error message, code not arriving, login loop, etc.). Also, are you accessing your email from a third-party email client, and what is the model of your Samsung phone?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

0

user_4ymei2

Visitor

 • 

3 Messages

22 days ago

The [Edited: "Inflammatory"] since this issue has existed for YEARS.  What is their problem!!!!!?🤬🤬🤬🤬🤬

(edited)

0

0

user_sooiry

Visitor

 • 

2 Messages

22 days ago

Just a note in regarding this issue. Mine started working again. Took a little over a day and it started working fine. Samsung A36.

0

0

forum icon

New to the Community?

Start Here